Returns & Exchanges

Refund Policy

Customer experience is of paramount importance to us. We offer a 100% refund of up to $35 for first-time customers on our online store. This is done in rare cases where the products do not meet customer expectations. Refunds are processed after due diligence. For any queries, please reach out to us at help@vahdam.com.

 

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right for you.

 

 

Non-Returnable Items / Exceptions

Certain types of items cannot be returned, such as custom products (including special orders or personalized items). We also do not accept returns for products where the packaging has been torn open. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

 

Exchanges

We offer exchanges for products in an order as long as the product has not been shipped. Once shipped, we cannot accept returns or process refunds unless the issue falls under the conditions stated above.

 

 

For further information or assistance, please contact us at help@vahdam.com.